Frequently Asked Questions
If your question is not answered here or elsewhere on our website, please feel free to call us, send us a message, or visit our beautiful Corona Del Mar showroom and we will gladly answer all your questions. We look forward to assisting you!
Cupping occurs across the width of the individual pieces of flooring. The edges are high and the center is lower.
Crowning is the opposite of cupping: the center of a board is higher than the edges.
While some expansion is natural and acceptable, excessive moisture can cause crowning and cupping, and must be addressed carefully by a professional, beginning with locating and eliminating all sources of excessive moisture.
Floors with a wear layer less than 2 millimeters thick can tolerate a light scuff-sanding with a buffer. Thicker top layers can be sanded just like solid wood, allowing you to erase deeper scratches and dents.
It’s always a good idea to keep your pet’s claws trimmed, and always clean up pet “spills” immediately, as they can permanently stain the wood.
When you’re shopping for hardwood flooring, pay attention to the species of the wood, as some species are harder and more durable than others, making them preferred choices for pet owners.
We are happy to recommend the best hardwood flooring to suit your needs and your budget!
For our nationwide customers, we are happy to recommend installers from among our network; or, if you prefer, you may choose an installer yourself or with the help of your general contractor.
For our nationwide customers, contact us and we will gladly send you a flooring sample.
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